Knowledge Base & Legal

Transparency.
Trust. Security.

Explore technical insights from our engineers, find answers to common questions, and review our strict legal and compliance policies.

Insights & Engineering Tips

Expert advice to extend the lifespan of your devices.

iPhone Repairability
Hardware

Is the iPhone 16 more repairable?

Our engineers dive into the modular design of Apple's latest flagship and what it means for your future screen swaps.

Read Analysis →
Battery Performance
Battery Health

Extend your device's lifespan.

Learn the "20-80 Rule" for lithium-ion battery health and other technical tips to keep your mobile hardware young.

Get Tips →
Data Security
Security

Protect your data privacy.

MobiDokta's guide to securing your personal information and performing encrypted backups before a major hardware repair.

Stay Safe →
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Device Verification

Before you buy a second-hand iPhone — read this first.

In South Africa, an estimated 1 in 4 informally sold iPhones has a hidden fault: blacklisted IMEI, iCloud lock, or undisclosed water damage. Our engineers break down exactly what to check before handing over cash.

Read the Guide →
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IMEI Explained

What is an IMEI and why should you care?

Your phone's IMEI is its fingerprint — a unique 15-digit number that tracks it globally. Here's how it works, how it can be used against you, and how MobiDokta's CheckForYou service uses it to protect you.

Check Your IMEI →
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Theft Recovery

My iPhone was stolen. What do I do in the first 24 hours?

The first 24 hours after a phone theft are make-or-break. This guide walks you through iCloud tracking, SAPS case numbers, IMEI network blacklisting, and how MobiDokta's TrackForYou service gives you the best chance of recovery.

TrackForYou →
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Smart Buying

8 warning signs the phone you're about to buy is stolen.

From suspicious pricing to IMEI mismatches — our engineers have seen every trick sellers use to offload stolen or problematic devices. Know these signs before you meet a seller.

See the Warning Signs →
FAQ

Frequently Asked Questions

Clear answers to your most pressing repair questions.

OEM (Original Equipment Manufacturer) Grade parts are identical in specification and performance to the parts originally installed in your device. They offer the highest reliability, exact color accuracy (for screens), and maximum longevity. Eco-grade parts are high-quality aftermarket alternatives that provide excellent functionality at a lower price point, though they may have slight variations in maximum brightness or color temperature.

Absolutely. At MobiDokta, we operate under strict POPIA compliance. Our engineers do not access your personal files. For hardware repairs (like screen or battery replacements), your data remains untouched. However, we always strongly recommend performing a full backup of your device before handing it over, just as a standard precaution.

Most standard procedures, such as battery or screen replacements for iPhones and Samsung devices, are completed within 1 to 2 hours of drop-off. Complex micro-soldering, logic board repairs, or water damage recovery can take between 24 to 72 hours depending on the severity of the damage.

Yes. All OEM grade part replacements come with a comprehensive 6-month warranty covering manufacturing defects. Eco-grade parts carry a 3-month warranty. Please note that warranties are voided if the device suffers subsequent physical damage (e.g., dropping it again) or liquid damage.

Legal & Compliance

Regulatory Documents & Terms

MobiDokta operates with complete transparency. Review our governing documents below.

POPIA Privacy Policy

In compliance with the Protection of Personal Information Act (POPIA) of South Africa, MobiDokta is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.

Data Collection & Usage

  • We collect only necessary information (Name, Contact Number, Email, Device IMEI/Serial) required to fulfill our repair contract with you.
  • Your data is never sold to third parties.
  • Physical devices are kept securely in our 24/7 monitored facility and data on the device is strictly confidential.
View POPIA Privacy Policy

PAIA Manual

Prepared in accordance with Section 51 of the Promotion of Access to Information Act No. 2 of 2000 (PAIA). This manual provides an outline of the types of records and the personal information held by HyperMartX Tech (Pty) Ltd trading as MobiDokta.

Requests for access to records must be made via the prescribed forms outlined in the manual. Applicable fees may apply as per the legislative framework.

View PAIA Manual

Terms & Conditions of Service

By booking a repair or utilizing MobiDokta's services, you agree to our comprehensive Terms and Conditions. These rules are designed to protect both the client and the company.

Key Provisions

  • Liability: While we treat every device with engineering-grade care, MobiDokta is not liable for data loss. Clients must back up devices prior to service.
  • Water Damage: Liquid damage repairs carry no warranty due to the progressive nature of corrosion.
  • Payment & Collection: Payment is strictly due upon completion of the repair. Devices not collected within 90 days of notification may be sold to defray costs in accordance with SA law. Nationwide courier returns require EFT clearance prior to dispatch.
  • Booking Fees: Walk-in appointments and call-outs may require a non-refundable diagnostic/booking fee, which is deducted from the final repair invoice if you proceed.
View Terms & Conditions