1. Who we are
MobiDokta is a device repair service operated by MobiDokta (Pty) Ltd (Reg. 2025/627703/07). Our website is www.mobidokta.co.za.
We are a responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA). This policy explains how we use cookies and similar technologies on our website.
2. What are cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to remember information about your visit — such as your language preference or whether you have consented to analytics tracking.
3. What cookies we use
| Category | Cookie / Technology | Purpose | Can you opt out? | Duration |
|---|---|---|---|---|
| Essential | md_consent_v1 (localStorage) | Stores your cookie consent decision so the banner does not reappear on every page visit. | No — required for the consent system to function | Until you clear browser data |
| Analytics | Google Analytics 4 (_ga, _ga_*) | Tracks page views, session duration, and button clicks (including WhatsApp booking clicks) to help us understand how visitors use the site. No personal data is sold or shared with third parties for marketing. | Yes — via the consent banner | Up to 2 years |
We do not use advertising cookies, social media tracking pixels, or any other third-party tracking beyond Google Analytics.
4. Legal basis under POPIA
Under POPIA's Processing Limitation condition, we may only process personal information with your consent or for a legitimate purpose that does not require consent.
- Essential cookies — processed under legitimate interest (the site cannot function without them). No consent required.
- Analytics cookies — processed only with your explicit, affirmative consent. Google Analytics does not load unless you click "Yes, all good" or enable the analytics toggle in the consent panel.
5. Your rights
Under POPIA, you have the right to:
- Be informed — this policy fulfils that obligation.
- Object to processing — click "Essentials only" on the consent banner, or clear your browser's site data to remove your stored consent and be shown the banner again.
- Withdraw consent — clear your browser's localStorage/cookies for mobidokta.co.za at any time. Analytics tracking will stop immediately on your next visit.
- Access your data — contact us at info@mobidokta.co.za. We hold only a consent timestamp (no name, no email) in our server logs.
6. Cross-border data transfers
Google Analytics stores data on Google's servers, which are located outside of South Africa (primarily the United States). This cross-border transfer is permitted under POPIA where the recipient country or organisation offers adequate protection. Google's Data Processing Terms include standard contractual clauses that satisfy this requirement.
7. Data retention
Google Analytics data is retained for 26 months by default in our GA4 property. Our consent audit log is retained for 5 years in accordance with POPIA best practices (duration of processing plus 3 years).
8. Third parties
We do not sell, rent, or share your personal information with any third party for marketing purposes. The only third party receiving data from your visit is Google (via Analytics), and only if you have consented.
9. Contact the Information Regulator
If you believe your POPIA rights have been violated, you may contact the Information Regulator of South Africa:
- Website: inforegulator.org.za
- Email: inforeg@justice.gov.za
- Tel: 010 023 5200
- Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
10. Contact us
For any questions about this cookie policy or your data rights, contact our Information Officer:
- Email: info@mobidokta.co.za
- Phone: +27 78 154 1350
- Address: Shop 6, Madeira Isles Shopping Complex, 262 Klitsgras Street, Danville, Pretoria, 0183
11. Changes to this policy
If we change which cookies we use or how we use them, we will update this page and bump the consent banner version (forcing all visitors to re-consent). Material changes will also be noted in the page title with a new date.